FOLLOWING a social media report by a Passenger with Reduced Mobility (PRM), alleging discriminatory treatment he received at the Murtala Muhammed International Airport (MMIA) in Lagos, the Federal Airports Authority of Nigeria (FAAN) has shut down operations of the KFC outlet at the airport.
FAAN, in a statement by its Director of Public Affairs and Consumer Protection, Mrs. Obiageli Orah, stated that it was in line with the Lagos State Law on People with Special Needs.
Orah said the management of KFC has been instructed to tender an apology to the affected PRM, just as it requested that a policy statement of non-discrimination be written and pasted at their facility’s door post before it resumes operation.
The statement read: “In line with Lagos State law on People with Special Needs, Part C, Section 55 of General Provisions on Discrimination, which states that: ‘A person shall not deprive another person of access to any place, vehicle or facility that members of the public are entitled to enter or use on the basis of the disability of that person,” the management of FAAN has closed the KFC facility at the Murtala Muhammed International Airport in Lagos with effect from March 28, 2024.
“This is as a result of a social media report by a Passenger with Reduced Mobility (PRM), alleging discriminatory treatment he received at the airport.
“The MD/CE of FAAN, Mrs. Olubunmi Kuku, intervened swiftly by deploying a management team, comprising the Director, Public Affairs and Consumer Protection, Mrs. Obiageli Orah, Regional Manager, Southwest, Mr. Sunday Ayodele, Ag. General Manager Public Affairs, Mrs Ijeoma Nwosu-Igbo and the International Terminal Manager, Mr. Kerri, to investigate the allegation.
“It is based on the findings of the team that FAAN has shut down the KFC facility at the MMA, where the incident occurred.
“The Authority has instructed that the KFC Management should tender an unreserved apology, in writing, to the affected PRM and a policy statement of non-discrimination be written and pasted conspicuously at the doorpost of their facility at MMIA before it resumes operation.”
