FIRST Bank of Nigeria (FBN) Plc has unveiled a humanoid robot at its branch at Adetokunbo Ademola in Victoria Island, Lagos, called Digital Experience Centre.
Humanoid robots are professional service robots built to mimic human motion and interaction and provide value by automating tasks in a way that leads to cost-savings and productivity.
FBN said the first industry-led robot is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff and can engage customers in conversations and through a touch screen strapped to his chest.
The services performed by the robot, according to reports, include responding to customer enquires on cash deposits, withdrawals and ATM cards, aids complaint management, as customers can log a complaint via QR, with feedback generated within the advised time, keeps customers up to date with happenings about the bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction.
The Chief executive Officer (CEO) of FBN Group, Adesola Adeduntan, said: “The addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre
represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the bank.
“With its advanced capabilities, the robot is designed to elevate the quality of our customers’ lives in today’s rapidly evolving digital world. Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfill our customers needs.”
The introduction of the robot, FBN stated, is among its phased configuration of the state-of-the-art digitally-led self-service branch, called Digital Experience Centre, launched in
December 2021.
It added that another robot would also be deployed in the bank’s next and second Digital Experience Centre to be announced in the coming months.
FBN explained that the robot is a one-stop point to keep customers informed about it, even as it also effectively manages customers accounts.
